Terms of Service for MarkTRAQ

1. Services Provided

MarkTRAQ provides AI tools for generating marketing strategies, blueprints, flyers, social media posts, video scripts, and email copy. These services are provided "as-is" and are subject to change as we improve our AI models.

2. Eligibility and User Accounts

You must be at least 18 years old, and able to enter into a binding contract in your jurisdiction, to use MarkTRAQ or to purchase a paid plan. If you are using MarkTRAQ on behalf of an organization, you represent that you have authority to accept these Terms on its behalf.

You are responsible for maintaining the security of your account and for all activities that occur under your account, and for keeping your account and billing information accurate and current. Notify us promptly of any unauthorized use of your account.

3. Content Ownership and Usage

Your Inputs:

You retain all rights to the brand assets (logos, images) and briefing information you upload to MarkTRAQ.

AI Outputs:

We grant you ownership of the final creative outputs generated by the studio (e.g., specific flyers, posts, scripts). You are free to use these for your personal or business marketing needs. However, the MarkTRAQ platform, its software, branding, and the underlying models and systems remain the property of IOXFORGE TECHNOLOGIES LIMITED or its licensors.

4. Prohibited Activities

You agree not to use MarkTRAQ to:

• Generate illegal, harmful, threatening, or abusive content.
• Create misleading or deceptive marketing materials (e.g., deepfakes, scams).
• Reverse engineer or scrape the platform's AI models or content.
• Violate the intellectual property rights of others.
• Resell or redistribute access to MarkTRAQ without our written permission.

5. AI Accuracy and Disclaimer

MarkTRAQ uses artificial intelligence to generate content. While we strive for high quality, AI can sometimes produce inaccurate or biased information. You are responsible for reviewing and verifying all outputs before publishing them.

6. Plans, Fees, Billing and Renewal

MarkTRAQ offers a free plan and paid subscription plans. Current plans, prices and credit allowances are shown in our pricing section. IOXFORGE TECHNOLOGIES LIMITED is the seller of all MarkTRAQ plans and credits. You are charged when you choose a paid plan, and billing starts straight away.

Automatic renewal. Paid subscriptions renew automatically at the end of each billing period, monthly or annual as chosen at checkout, until you cancel. Annual plans are billed as a single payment for the year.

Cancellation. You can cancel at any time from your account billing settings. Cancelling stops future renewal charges. You keep your paid plan until the end of the period you have already paid for. After that, your account moves to the Free plan.

Payments. Payments are handled by our payment processor. We never receive or store your full card number.

Prices and taxes. Prices are in US dollars. Where required by law, applicable taxes may be added at checkout. If your card is issued in another currency, your card issuer may charge currency conversion fees. Those fees are set by your issuer, not by us.

Failed payments. If a renewal payment fails, we will let you know, and your plan stays active for a short grace period so you can make sure your card can be charged. If payment has still not gone through by the end of the grace period, your subscription ends and your account moves to the Free plan. Your saved designs and projects are kept.

Price changes. We may change our prices. If a change affects your subscription, we will tell you by email before your next renewal at the new price. If you do not want to continue at the new price, you can cancel before that renewal.

Credits. Plan credits reset every week and do not roll over. Top-up credits can be bought on paid plans only. Purchased top-up credits are non-refundable, except for duplicate charges or where the law requires a refund. They stay on your account while it is active and do not expire, including if you cancel or move to the Free plan. They are lost only if your account or workspace is deleted, or if we terminate your account for breaking these Terms. Credits have no cash value.

Chargebacks. If you think a charge is wrong, please contact us first at [email protected] so we can look into it and put it right. If you file a chargeback without contacting us, we may suspend your account while the dispute is resolved. We may suspend accounts linked to fraudulent disputes.

Refunds. Refunds are covered by our Refund Policy, which forms part of these Terms. It includes a 7-day money-back guarantee on your first payment for a paid subscription, once per customer.

7. Disclaimer of Warranties

MarkTRAQ is provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We do not warrant that the service will be uninterrupted or error-free, or that AI-generated content will achieve any particular marketing result. Nothing in these Terms excludes any warranty or right that cannot be excluded under applicable law.

8. Limitation of Liability

To the fullest extent permitted by law, IOXFORGE TECHNOLOGIES LIMITED shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising out of your use of the platform or the performance of AI-generated content. Nothing in these Terms limits liability that cannot be limited under applicable law.

9. Indemnity

You agree to indemnify and hold harmless IOXFORGE TECHNOLOGIES LIMITED against claims, damages, and reasonable costs arising from your misuse of MarkTRAQ, your breach of these Terms, or your publication of content generated through the platform in violation of applicable law or third-party rights.

10. Termination

We reserve the right to suspend or terminate your access to MarkTRAQ if you violate these Terms or engage in any fraudulent or harmful activity. You may stop using MarkTRAQ and close your account at any time. Where we terminate your account without cause, we will refund the unused portion of any prepaid subscription period.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to its conflict of laws principles. Any dispute arising from these Terms or your use of MarkTRAQ will be subject to the exclusive jurisdiction of the courts of Nigeria. Nothing in this section deprives you of the protection of any mandatory consumer law of the country in which you reside, or of your right to bring proceedings in your local courts where applicable law gives you that right.

12. Updates to Terms

We may update these Terms from time to time. We will update the effective date above when we do and, for material changes, give reasonable advance notice by email or in-product notice. Your continued use of the platform after updates take effect constitutes acceptance of the new Terms.

13. General

• Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force.
• No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Entire agreement. These Terms, together with our Privacy Policy, our Refund Policy, and the IOXForge Terms of Service, form the entire agreement between you and us regarding MarkTRAQ.

14. Contact Us

Questions about these Terms? Reach out and we'll help:

• Email: [email protected]
• Entity: IOXFORGE TECHNOLOGIES LIMITED (RC 9271810), Nigeria. See our company contact details.