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Refund Policy for MarkTRAQ

Effective Date: October 23, 2026

This Refund Policy explains how billing, cancellations, and refunds work for MarkTRAQ subscriptions and credit top-ups. It should be read alongside our Terms of Service. By subscribing to MarkTRAQ, you agree to this policy.

MarkTRAQ is a product of IOXForge Technologies Limited. General refund terms shared across IOXForge products are set out in the IOXForge Refund Policy. Where this page and the IOXForge policy differ, this MarkTRAQ-specific policy governs for your use of MarkTRAQ.

1. Start on the Free Plan

MarkTRAQ has a free plan that needs no payment details. You can create an account, set up your brand and generate content on the Free plan for as long as you like, at no cost.

We suggest using the Free plan to check that MarkTRAQ fits your workflow before you upgrade. You are charged when you choose a paid plan, and billing starts straight away.

2. 7-Day Money-Back Guarantee

Your first payment for a paid subscription, monthly or annual, is covered by a 7-day money-back guarantee. The guarantee applies once per customer. If MarkTRAQ is not right for you, contact us within 7 days of that payment and we will refund it in full. When we refund under the guarantee, your subscription ends and your account moves to the Free plan.

After that, subscription charges, including renewals and plan changes, are non-refundable, except where:

  • you were charged twice for the same billing period;
  • you were charged after you cancelled;
  • a verified, extended outage on our side stopped you from using MarkTRAQ; or
  • the law requires a refund.

You can cancel at any time to stop future billing. Cancelling does not refund the current billing period, unless that payment is still within its guarantee window. You keep your paid plan until the end of the period you already paid for.

3. Credit Top-Ups

Top-up credits can be bought on paid plans when your weekly allowance runs out. They are not available on the Free plan.

  • Plan credits, the allowance included with your plan, reset every week and do not roll over.
  • Purchased top-up credits do not expire. They stay on your account while it is active and are used after your weekly plan credits run out. You keep them if you cancel or move to the Free plan, and you can still use them there.
  • Top-up credits are lost only if your account or workspace is deleted, or if we terminate your account for breaking our Terms of Service.
  • Top-up purchases are billed straight away and are non-refundable, except for duplicate charges or where the law requires a refund.
  • Credits have no cash value and cannot be exchanged for cash.

4. How to Cancel

You can cancel your subscription at any time from your account billing settings. Once cancelled, you retain access to your paid plan until the end of the current billing period, after which your account moves to the Free plan.

5. How Refunds Are Processed

Approved refunds go back to your original payment method through our payment processor. How long a refund takes to appear depends on your bank or card issuer.

6. How to Request a Refund

Email [email protected] and include:

  • the email address on your MarkTRAQ account;
  • the date of the charge; and
  • the reason for your request.

We will reply to let you know whether the refund is approved.

Chargebacks. If you think a charge is wrong, please contact us before filing a chargeback so we can look into it and put it right. If you file a chargeback without contacting us, we may suspend your account while the dispute is resolved. We may suspend accounts linked to fraudulent disputes.

7. Contact Us

Questions about a charge or this policy? Reach out and we'll help: