Refund Policy for Marktraq

1. Free Trial First

Every paid plan starts with a free trial. This gives you full opportunity to evaluate Marktraq's features, output quality, and fit for your workflow before you are charged. We strongly encourage you to use the trial period to confirm the plan is right for you before it converts to a paid subscription.

2. Subscriptions Are Non-Refundable

Because every plan includes a free trial, all subscription charges, including monthly and annual billing cycles, plan upgrades, and renewals, are final and non-refundable once processed. This applies whether or not you actively used the service during the billing period.

You can cancel at any time to stop future billing. Cancelling stops the next renewal charge but does not refund the current billing period. You'll keep access until the end of the period you already paid for.

3. Credit Top-Ups

Team and Growth plans can purchase additional credits at their plan's subsidized top-up rate when their weekly allotment runs out (this option isn't available on Free plans).

• Credit top-ups are billed immediately and are non-refundable once purchased.
• Plan credits (included in your subscription) reset weekly and do not roll over. Any purchased top-up credits are also forfeited if your subscription is cancelled or downgraded.
• Unused top-up credits do not carry a cash or refund value.

4. Exceptions

We may issue a refund at our sole discretion in limited situations, such as:

• You were charged more than once for the same billing period (duplicate charge).
• You were charged after cancelling before the renewal date.
• A verified, extended outage prevented you from using the service you paid for.
• Applicable law in your jurisdiction requires a refund.

To request an exception, contact us within 14 days of the charge with your account email and the reason for the request. We review these on a case-by-case basis and will respond within 5 business days.

5. How to Cancel

You can cancel your subscription at any time from your account billing settings. Once cancelled, you retain access to your paid plan until the end of the current billing period, after which your account moves to the Free plan.

6. How Refunds Are Processed

All payments are processed by Paddle, our merchant of record. Where a refund is approved under this policy, it is issued by Paddle to your original payment method and typically appears within 5–10 business days, depending on your bank or card issuer.

7. Contact Us

Questions about a charge or this policy? Reach out and we'll help:

• Email: [email protected]